Large-scale chatbot validation using synthetic customer agents as digital twins generated from real transactional and conversational data
Read the original at arxiv.org→arXiv:2607.26060v1 Announce Type: new Abstract: LLM-based chatbots are transforming customer service in regulated domains such as banking, but scalable and cost-effective validation remains a critical barrier to...
Original headline: "Large-Scale ChatBot Validation Through Customer Digital Twin Simulations"
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- Jul 30, 04:00 UTC arXiv cs.CL lead source Large-Scale ChatBot Validation Through Customer Digital Twin Simulations