Following the flow the law requires: training voice agents to transfer to unseen regulated procedures in debt collection
Read the original at arxiv.org→arXiv:2610.18881v1 Announce Type: new Abstract: Voice agents built on large language models (LLMs) now handle customer calls, but in regulated applications completing the task is not enough: the agent must follow a...
Original headline: "Following the Flow the Law Requires: Training Voice Agents to Transfer to Unseen Regulated Procedures in Debt Collection"
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- Oct 15, 04:00 UTC arXiv cs.CL lead source Following the Flow the Law Requires: Training Voice Agents to Transfer to Unseen Regulated Procedures in Debt Collection