When to call an LLM: a confidence-gated hybrid for cost-effective emotion recognition in conversational AI
Read the original at arxiv.org→arXiv:2609.17977v1 Announce Type: new Abstract: Emotion recognition in conversation (ERC) is a production capability behind agent-assist prompts, escalation routing, and post-call analytics in...
Original headline: "When to Call an LLM: A Confidence-Gated Hybrid for Cost-Effective Emotion Recognition in Conversational AI"
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- Sep 17, 04:00 UTC arXiv cs.AI lead source When to Call an LLM: A Confidence-Gated Hybrid for Cost-Effective Emotion Recognition in Conversational AI