Explainable support-ticket triage: an ML classifier plus deterministic escalation rules that classify, prioritize, and route tickets, with a human-review queue and an audit trail
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Original headline: "Arslan2591/customer-support-ticket-triage-system: Explainable support-ticket triage: an ML classifier plus deterministic escalation rules that classify, prioritize, and route tickets, with a human-review queue and a full audit trail."